Privacy Policy

Website, store, and checkout

We collect information you provide through purchases, support requests, moderator applications, competition entries and votes, reviews, and newsletter or text signups. Depending on the feature, this can include your name, email, phone number, address, order details, application answers, uploaded images, and communications.

Our custom storefront connects to Shopify for the product catalog, cart, and checkout. Shopify and its payment providers process checkout and payment information. Our custom website does not ask you to enter card details into its application or messaging forms. We use order and contact information to manage purchases, customer support, fulfillment, delivery, and returns. Fulfillment providers and carriers receive the information needed to produce or deliver your order.

The store policies displayed at Shopify checkout describe purchase, refund, and shipping conditions. Shopify also processes information for its own services, such as Shop Pay, under its Consumer Privacy Policy. Our responsibilities for website, application, and messaging information remain described here; using Shopify does not replace this policy.

Community tools, email, and AI assistance

We use submitted information to review applications, administer competitions, record votes, display submitted public content where the feature calls for it, respond to support, and send requested communications. Moderator application answers and contact information are private to authorized reviewers. Competition entries and reviews may be displayed publicly as described on their submission pages.

Resend delivers website emails. Newsletter subscriptions and optional SMS subscriptions have separate preferences; application contact details do not automatically enroll you in either. Use the newsletter unsubscribe link to stop promotional emails.

The Dream Queen is an AI assistant. Messages and recent conversation context are sent to OpenAI to generate replies. Do not enter payment details, passwords, or sensitive personal information in chat.

Browser storage and site measurement

The website uses browser storage for features such as cart continuity, dismissed greetings, and voice preferences. Staff tools use session authentication. Site measurement records activity counts and uses a temporary session identifier to limit duplicate events. Hosting and service providers may process technical information such as IP addresses, device information, and request logs for delivery and security. Shopify checkout uses its own cookies and related technologies, described in its policies. Browser settings can limit cookies or storage, but some features may stop working.

Storage, retention, and rights

Vercel hosts the website and uploaded media; our connected data store holds website records. Access controls restrict staff tools. We retain information according to its operational purpose, including handling applications and orders, honoring opt-outs, preventing abuse, and meeting legal or accounting requirements. Moving an application to Trash allows restoration and is not immediate permanent erasure. We do not promise an automatic deletion deadline for every record.

You may contact Customer Support to request access, correction, deletion, or assistance with privacy choices. Applicable rights and exceptions depend on your location; we may verify your identity before fulfilling a request and may retain records needed for legal obligations or suppression. For Shopify’s own processing, use the privacy options in its policy. For checkout-related advertising choices, visit the store data-sharing opt-out page. You may also contact us to appeal a privacy request decision or ask about an authorized representative. Our services are not intended for children under the age of majority in their jurisdiction; contact us if you believe a child has supplied personal information so we can review it.

SMS information we collect and use

If you choose text updates, we collect your mobile number, your selected program, the consent disclosure you accepted, consent and verification times, and the signup source. We also keep message identifiers, delivery information, and opt-out records to operate the service, prevent abuse and duplicate messages, and honor your preferences.

Application text updates are separate from promotional texts. Providing a phone number on an application does not automatically subscribe you to either program. Application answers remain available only to authorized staff through the private application tools.

SMS sharing and service providers

This section applies to information collected through the SMS programs.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We use service providers, including Twilio for message delivery and our website hosting and storage providers, to operate these programs. They process information as needed to provide those services. We may disclose information when required by law or to protect the security of the service.

Your choices

SMS consent is optional and is not a condition of applying or purchasing. Reply STOP to unsubscribe from this sender. Reply HELP for assistance. Unsubscribing from SMS does not automatically unsubscribe you from email. Contact customersupport@wallinholdings.com to ask about your information, request correction or deletion, or get help with your preferences. We may retain consent and suppression records as needed to honor opt-outs and resolve disputes.

We restrict staff access to application information and use verification and access controls. No electronic service can guarantee complete security.

Other website activity

Purchases and other storefront activity are also covered by our store privacy policy. This policy adds details about our custom website and SMS programs to the store privacy policy. SMS consent information and mobile numbers collected for SMS will not be shared with third parties or affiliates for their own marketing, notwithstanding general marketing-sharing descriptions in the store policy.

Read the SMS Terms & Conditions.

Purchase policies and changes

Purchases are made with The Dreamers Supply Co., with Shopify providing the commerce platform. See our store Terms of Service and Refund Policy. Those purchase terms are separate from SMS enrollment. We may update this privacy notice as our practices change and will revise the date and provide any notice required by law.